Northbank Commons
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Housing and debt

Advice on rent, arrears, eviction notices, council tax and debts, before it gets worse.

  • My rent went up and I can’t pay it.
  • I’m behind on the bills and the letters keep coming.
Across an oak table: a visitor’s hands holding a letter, an adviser’s hands with a pencil and a notepad, two cups of tea.
Where
The advice desk, at the back of the library
When
Thursday 10:00–16:00, no appointment
Bring
Your tenancy agreement if you have it, the latest bills, and a bank statement.
Cost
Free, and private
How to find the advice deskOr call 020 555 0148

What happens

  1. Come on a Thursday. If it can’t wait for Thursday, call the desk on weekday mornings.
  2. We go through what you owe and what comes in, on paper, at your pace.
  3. We tell you your rights and the options, and which letters to send first.
  4. If you have a court date, we come with you or find a solicitor who will.
Tomasz Wróbel, welfare rights adviser

Bring the letter, even the one you put in a drawer. Most of what frightens people in an envelope can be answered in a week.

Tomasz WróbelWelfare rights adviserThe advice desk · 020 555 0148

People ask

I have an eviction notice. Is it too late?

Almost never. Bring the notice on Thursday, or call the desk the same day: most notices can be challenged or delayed.

Will this affect my credit?

Talking to us doesn’t. We explain what each option would do before you choose one.

Also heard at the desk