The advice desk.
Free, private advice on letters, benefits, housing and debt. No appointment.
- Advice desk
- Tue 10:00–16:00, and weekends
The advice desk is a table by the back window of the library, with tea first. Two trained advisers and a volunteer help with anything that came in an envelope: benefits, rent, debts, forms, fines. It is free and private, and nothing you say goes anywhere without your yes.
The week
| Monday | Closed |
|---|---|
| Tuesday | 10:00–16:00 |
| Wednesday | Closed |
| Thursday | 10:00–16:00 |
| Friday | Closed |
| Saturday | 10:00–13:00 |
| Sunday | Closed |
Phone advice Monday to Friday, 9:30 to 12:30.
The way in
- Step-free from the library entrance
- A quiet room with a door, if you would rather
- Interpreters by phone in 40 languages: ask at the front desk
12 Quay Road, the back of the library. Something we should know before you come? Call 020 555 0148.
Coming up
Tomasz WróbelWelfare rights adviserAsk for Tomasz at the deskBring the letter, even the one you put in a drawer. Most of what frightens people in an envelope can be answered in a week.