Your privacy
What we keep about you, why, for how long, and how to ask for it.
Last changed 2 November 2026.
Northbank Commons Trust keeps as little about you as it can. This page says what that is.
The advice desk
When you see an adviser, we keep notes only if you say yes: what you came about and what we did. They are locked, read only by the advisers, and kept for six years, as the advice quality standard asks. You can ask to see them, or to have them deleted, at any time.
The library
Your library card holds your name, address and what you have on loan. When you return a book, we forget you borrowed it.
This website
The site sets no tracking cookies and shows no adverts. If you write to us with the forms, we keep your message for a year and use it only to answer you.
Asking
Write to hello@northbank.example or ask at the front desk. We answer within a month.